DocuLens Support

For installation, technical, account, or licensing assistance, contact DocuLens support.

What to include

• Your DocuLens version and license plan.
• Your supported desktop Word platform and version.
• The steps that led to the problem and any visible error message.

Do not email activation keys, Microsoft 365 passwords, confidential documents, or customer photographs. Support will provide an approved secure transfer method if a diagnostic file is necessary.

Supported Word host

Word on the web is not supported. Do not use it for DocuLens workflows. Open the document in a supported desktop version of Word. The web host should display only the unsupported-host notice and must not load licensing or document controls.

Self-service checks

• Update Word and restart it completely.
• Confirm that Microsoft Marketplace add-ins are allowed.
• Open Home > Add-ins and select DocuLens.
• Use the key icon in DocuLens to refresh license access.

Marketplace

DocuLens is not yet generally available through Microsoft Marketplace. The supported listing and subscription-management link will be published here only after limited preview opens.