Privacy Policy
This policy explains how the DocuLens publisher handles information when you use DocuLens, its website, licensing service, and customer support.
Document and photograph content
DocuLens processes imported photographs, captions, and Word document structure within the Office add-in. The DocuLens licensing service does not receive or store the contents of your Word documents or imported photographs.
Information we process
- Account identifiers supplied by Microsoft identity services, such as an opaque user identifier and, when available, an email address.
- License, subscription, plan, activation, and entitlement records.
- A random DocuLens-specific device identifier used to enforce licensed device limits. The licensing service converts it to a one-way hash before storage; DocuLens does not collect a hardware serial number, computer name, operating-system username, or network-interface address for this purpose.
- An optional device label that you enter during activation. The label is visible to authorized license administrators, is used only to help identify an activation, and is erased when that activation is released.
- Operational events such as request time, route, outcome, version, and diagnostic identifiers. We do not intentionally log activation keys, authorization tokens, document contents, or photographs.
- Information you choose to provide to customer support.
Why we process information
We process this information to provide and secure the service, validate licenses, prevent abuse, administer subscriptions, respond to support requests, comply with legal obligations, and improve reliability.
Service providers
DocuLens uses Microsoft Azure and Microsoft Marketplace services for hosting, identity, security, monitoring, email delivery, distribution, and—when purchased through Marketplace—billing. Those providers process information under their own contractual and privacy obligations.
Retention and deletion
Account, license, billing, security, and audit information is retained only as long as necessary for the purposes described above and any applicable legal requirements. Releasing a device activation removes its optional label while retaining the minimum activation history needed for licensing security and dispute resolution. Permanent deletion of the associated license removes its identifiable activation records. Requests to access, correct, or delete personal information may be sent to the privacy contact. Certain records may be retained when required for fraud prevention, accounting, dispute resolution, or other legal obligations.
Security
DocuLens uses encrypted network connections, managed cloud identities, restricted administrative access, protected signing keys, monitoring, and backup controls. No system can guarantee absolute security.